Nasuni Support

Nasuni Customer Services

Here at Nasuni, we believe that the customer experience from the sales process to production launch should be a seamless one. Our Nasuni Customer Lifecycle Process provides just that. New customers are immediately assigned a Senior Professional Services Consultant to begin the implementation process. Our Professional Services Team follows a structured approached of understanding the customer’s environment and maximizing their return on using the Nasuni Service. Once in production, our Customer Support Team will provide a proactive, close relationship.

Customer Support

The Nasuni Customer Support Team consistently delivers over 95% customer satisfaction ratings to our customer base. We accomplish this by building a team of highly technical engineers that truly enjoy providing exceptional customer service. Combine this with our proactive monitoring built into the service and you can see why our customers rave about our support.

Customer Support 24/7

Our dedicated Support Engineers provide professional technical support from our Company Headquarters. The team provides 24/7 on call coverage for after normal business hours, and on weekends and holidays. Please review the Support Data Sheet for severity definitions and associated response times.

Professional Services

The Nasuni Professional Services Team is comprised of Senior Technologists that have expertise in various technologies and protocol that will interoperate with the Nasuni Service during implementation and into production. The PS Consultants work with customers on a formalized implementation plan that includes: site readiness checklist, detailed rollout plan, data migration, pre-production testing and production rollout.

Nasuni Support Portal

Contact Support

1.888.6.NASUNI (1.888.662.7864)
1.857.444.8400 (International)
support@nasuni.com

Product Documentation

Support Documentation

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