More than just technical support, Nasuni Customer Support is designed to help you achieve your IT and business goals faster. We go beyond traditional break-fix with one goal in mind – your success.
Nasuni Support professionals carry industry certifications in storage, cloud, virtualization, networking, and enterprise application technologies. Together with our remote troubleshooting, self-service, and other program entitlements, you’ll have the comprehensive set of resources you need to ensure success with Nasuni.
“My favorite thing about Nasuni is the support team and the people that work for Nasuni. We work with a lot of different companies – and in the IT world it’s really hard to find people that are so customer focused. I really feel like Nasuni is very focused on the customer.”
Brooke Grammier, LEO A Daly
Get more from your Nasuni investment with always-on support. Keep everything running smoothly with software updates, expert guidance, proactive monitoring, and all the tools you need to get the most out of your Nasuni deployment.
|Unlimited access to customer support via phone, web, and email.|
|Up to 5 technical contacts||Designate up to 5 contacts to open and manage your cases.|
|Software updates and upgrades||Access to software updates and upgrades as they become available.|
|Configuration and installation assistance||Get general guidance and assistance with problems you encounter during product installation, upgrades, or configurations.|
|Technical knowledgebase||Tap into online FAQs, technical articles, and tutorials to help troubleshoot issues.|
|Self-service case management||Create new support cases, receive automated case reference IDs, read case details and updates, upload troubleshooting attachments, and more.|
|Remote troubleshooting||Choose to allow Nasuni support engineers to directly access Nasuni Edge Appliances to perform support functions without disrupting your environment or requiring screen sharing.|
|Proactive monitoring||Choose to send active alerts from Nasuni Edge Appliances to Nasuni or your operations center with diagnostic and status information|
|Response time targets||Severity 1 issues: 2 hours
Severity 2 issues: 2 business hours
Severity 3 issues: 4 business hours
Severity 4 issues: 1 business day