Customer Support

Nasuni Wins Prestigious Customer Support Award for 2nd Straight Year

World-Class NPS: Nasuni Earns NorthFace ScoreBoard Award for 3rd Straight Year

Nasuni Customer Success

Industry-Leading Customer Support Excellence for Third Consecutive Year

Audited and awarded by the Customer Relationship Management Institute LLC (CRMI), Nasuni received a Net Promoter Score (NPS) of 88 and a 4.8 Transaction Survey ScoreBoard Index (SBI) rating for overall technical support. According to Bain & Company, the creators of the NPS system, a score of 50 is excellent while a score of 80 or more is considered world class.

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Thriving Community

The Nasuni Customer Community is the fastest way to learn and resolve issues. The Community features documentation, release notes, customer advisories, discussion forums, instructive videos, webinars, and more. But if you need more help, our team is standing by.

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24/7 Expert Support

Our Support professionals carry key industry certifications in storage, cloud, virtualization, networking, and enterprise application technologies. With remote troubleshooting, self-service, and many other program entitlements, you’ll have the resources you need to ensure success with Nasuni.

Unmatched Features

Responsive, always-on, unlimited technical support is part of your Nasuni investment. Keep everything running smoothly with software updates, expert guidance, proactive monitoring, remote troubleshooting, and all the tools you need to get the most out of your Nasuni deployment.

Customer Support Data Sheet: Avoid business downtime with access to unmatched technical expertise.


The Nasuni technical support team have been truly outstanding. Whenever we have an issue, and there are very, very few issues, we’ve been able to get a consultant on the line and resolve the issue on the first phone call or the first email. Even if something requires a higher level of technical support, it’s very quickly addressed and very quickly resolved.

Simon Hoby, Group IT Operations Manager at SMEC
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