Account Management
Proactive Technical Advice
Regular formal and informal technical exchanges between you and your Technical Account Manager will ensure constant, strategic, and open communication. You will be informed about hot fixes, known issues, and upcoming releases – all with your specific environment in mind.
Dedicated Advocate
Your Technical Account Manager acts as your Nasuni advocate, ensuring the correct priorities are assigned to any support case and relaying your experiences within Nasuni. Our TAMs also secure customers access to betas of the product and opportunities to influence new feature development.
Best Practices
At the core of our Technical Account Management program is the communication of Best Practices and assistance in ensuring their adoption. We work to ensure our customers are provided with and configured according to the latest Nasuni guidance, which minimizes incidents and escalations.
"We had direct access to people that were just as committed to our success as they were to Nasuni’s own success.”
You are in control
We have two packages to choose from with our premier package benefiting from our Nasuni Health Check that brings you a safety net knowing your implementation has adopted best practice and is tuned to your needs
Contact [email protected] for further information.
| Service | Advanced | Premium |
|---|---|---|
| Q&A | ||
| TAM (1:1) | ||
| Technical Touch | ||
| Business Review | ||
| Priority Escalations | ||
| Priority Escalations | ||
| Nasuni Health Check |