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Technical Account Management (TAM)

As a Nasuni customer, you are moving into unlimited file storage where the benefits are endless, we want to ensure your success.  Our Technical Account Management (TAM) service provides you with a dedicated, highly skilled point of contact who is intimately familiar with your Nasuni environment.  Our TAM will proactively manage your account and needs helping to troubleshoot and resolve any complex issues quickly.

Proactive Technical Advice

Frequent formal and informal technical exchanges between you and your Technical Account Manager ensure constant, open communication. You will be informed about hot fixes, known issues and upcoming releases that pertain to your specific environment.

Dedicated Advocate

Your TAM acts as your advocate within Nasuni, ensuring the correct priorities are given to any support case and relaying your experiences with Nasuni.  Your TAM can also get you access to product betas to help you influence feature development, along with exclusive access to product roadmap sessions with your product teams.

“We had direct access to people that were just as committed to our success as they were to Nasuni’s own success.”

Gerald Van Benschop, IT Infrastructure Manager, Perkins+Will
Read the Case Study

Learn how a Nasuni Technical Account Manager (TAM) helps you get the most from your Nasuni investment. Our TAMs augment Support and Professional Services here at Nasuni, serving as cross-functional technical resource to provide guidance on deploying Nasuni enterprise file services as well as best practices recommendations.

You are in control

We have two packages to choose from with our premier package benefiting from our Nasuni Health Check that brings you a safety net knowing your implementation has adopted best practice and is tuned to your needs.

Contact for further information.

Service Advanced Premium
TAM (1:1)
Technical Touch
Business Review
Priority Escalations
Roadmap Invitation
Nasuni Health Check

Contact Nasuni Customer Support at +1.857.444.8400