Here at Nasuni, we believe that the customer experience from the sales process to production launch should be a seamless one. Our Nasuni Customer Lifecycle Process provides just that. New customers are immediately assigned a Customer Success Manager and Senior Professional Services Consultant to begin the implementation process. Our Professional Services Team follows a structured approached of understanding the customer’s environment and maximizing their return on using the Nasuni Service. Once in production, our Customer Support Team and assigned Customer Success Manager will provide a proactive, close relationship.
The Nasuni Customer Support Team consistently delivers over 95% customer satisfaction ratings to our customer base. We accomplish this by building a team of highly technical engineers that truly enjoy providing exceptional customer service. Combine this with our proactive monitoring built into the service and you can see why our customers rave about our support.
Our dedicated Support Engineers provide professional technical support from our Company Headquarters. The team provides 24/7 on call coverage for after normal business hours, and on weekends and holidays. Please review the Support Data Sheet for severity definitions and associated response times.
The Nasuni Professional Services Team is comprised of Senior Technologists that have expertise in various technologies and protocol that will interoperate with the Nasuni Service during implementation and into production. The PS Consultants work with customers on a formalized implementation plan that includes: site readiness checklist, detailed rollout plan, data migration, pre-production testing and production rollout.
The Customer Success Manager (CSM) is assigned to all customers to provide continuity throughout implementation and into production launch. The CSM is the voice of the customer within Nasuni. This is accomplished by establishing regular customer calls based on the customer’s preference to: review product roadmaps, solicit product feedback, feature requests and provide technical training on new features and functionality. Please review the Customer Success Manager Data Sheet for more details.
Nasuni Support Data Sheet
Review for severity definitions and associated response times.
The Nasuni OS comes pre-installed on Nasuni Filer hardware appliances, including NF-60, NF-200, NF-400, and NF-440. However, the following documents are useful for your Nasuni Filer and Nasuni Management Console (NMC)
Nasuni Management Console (NMC) Quick Start Guide (4.2 MB) - Installing the Nasuni Management Console
Nasuni Filer Quick Start Guide (4.2MB) - Installing the Nasuni Filer
Best Practices Guide (1.6 MB) - Best practices for installing, configuring, operating, and troubleshooting Nasuni Filers New version!
Filer Configuration Worksheets (173 KB) - Worksheets for planning Nasuni Filers, Volumes, and Shares
Initial Configuration Guide (2.7 MB) - What to do after installing on ANY platform
Nasuni Filer Administration Guide (8.9 MB) - “The Manual”: all about Nasuni Filers New version!
Nasuni Management Console Guide (6.9 MB) - “The Other Manual”: all about the NMC New version!
Nasuni Filer Installation Worksheet (735 KB) - Worksheet for planning Nasuni Filer installation
NF-60 (130 KB) - Installing the NF-60 hardware appliance New version!
NF-200 (184 KB) - Installing the NF-200 hardware appliance
NF-400 (217 KB) - Installing the NF-400 hardware appliance
NF-440 (183 KB) - Installing the NF-440 hardware appliance
NF-600 (217 KB) - Installing the NF-600 hardware appliance
iDRAC Configuration (373 KB) - Configuring iDRAC on hardware appliances
Suggestions for VM Installation (153 KB) - Recommendations for installing on a virtual machine
Nasuni Filer Virtualization Getting Started Guide (739 KB) - Getting Started Guides for VMware ESXi and Microsoft Hyper-V
Microsoft Azure (282 KB) - Installing on the Microsoft Azure public cloud platform
Amazon EC2 (739 KB) - Installing on the Amazon EC2 public cloud platform
Microsoft Azure (1 MB) - Quick Guide to installing on the Microsoft Azure private cloud platform
EMC ViPR (79 KB) - Installing on the EMC ViPR private cloud platform
Cleversafe (80 KB) - Installing on the Cleversafe private cloud platform
Nasuni Customer Cloud Guide Azure (78 KB) - Guide to installing on the Microsoft Azure private cloud platform
Nasuni Customer Cloud Guide AmazonAWS (1.3 MB) - Guide to installing on the AmazonAWS private cloud platform
Some aspects of the configuration require more detailed information than is present in the other documentation. These documents provide the necessary detail.
API (472 KB) - Nasuni’s Data API enables login, uploading data, obtaining data, and other actions on the Nasuni Filer
Cache Configuration Guide (213 KB) - Configuring and administering the local cache
CIFS Permissions Best Practices (419 KB) - Configuring CIFS and NTFS permissions New version!
DFS Configuration Guide (947 KB) - DFS and how DFS can work with the Nasuni Filer
Mac OS X Performance (301 KB) - Improve performance of the Nasuni Filer when browsing network shares
Mobile Access Quick Reference Worksheet (108 KB) - Configuring Mobile Access
Revit Configuration Guide (451 KB) - Configuring for optimum performance with the Revit application
Managing Web Access (99 KB) - One-page summary for administrators and end-users
Nasuni Mobile Access Guide (2.1 MB) - Configuring and using Mobile Access
Web Access Shared Links (485 KB) - Using Web Access to create shared links
Mobile Access DNS Configuration (510 KB) - Configuring DNS to simplify Mobile Access login
Nasuni offers a variety of special features, operations, and services that are useful in certain specific situations.
Data Migration Service Best Practices (394 KB) - Using Data Migration Service
Disaster Recovery Testing (891 KB) - Testing and Restoring the Nasuni Filer in a Disaster Recovery Scenario
Disaster Recovery Quick Start Guide (90 KB) - 1-page summary of Disaster Recovery procedures
Encryption Key Best Practices (430 KB) - How to best use encryption keys
Merge Conflicts Best Practices (458 KB) - Reviewing and resolving merge conflicts New version!
Multiple Protocols (359 KB) - Configuring and using multiple protocols
Remote Support Guide (129 KB) - Using Remote Support
Resizing the Cache and Snapshot Disks (727 KB) - Resizing Cache and Snapshot Disks of the Nasuni Filer
Robocopy for Bulk Data Migration (331 KB) - Bulk Data Migration Using Robocopy
VSS Hardware Provider (599 KB) - Using the Nasuni VSS Hardware Provider
Active Directory Unix Extensions (226 KB) - Using Active Directory to match CIFS and NFS identities
FTP Access Configuration (546 KB) - Configuring FTP access to data
Global Locking (215 KB) - Configuring and managing Global Locking
Side Load (571 KB) - Using Side Load during Disaster Recovery
Firewall Best Practices (574 KB) - Configuring your firewalls for security and performance
Compatibility and Support (503 KB) - Detailed information about compatible and supported technologies
Security Features of the Nasuni Filer (406 KB) - Details of the security features that the Nasuni Filer offers New version!
Third-Party Licensing Guide (372 KB) - Details of the third-party software that Nasuni uses
Data Metrics (503 KB) - Explanation of terms describing customers’ licensed data