How can we help you?
We’re here to answer your questions 24/7. Jump into our Customer Community portal or scroll down for other ways to contact us.
CUSTOMER COMMUNITY PORTAL
Get the support you need – fast
Nasuni’s Customer Support goes beyond technical support and traditional break-fix. We’re an extension of your team: responsive and always-on. With a global team of experts and an active customer community, we resolve issues quickly and help you get more from your environment—so you can focus on what matters most and move forward with confidence.
There are multiple ways to get in touch – our Customer Community is your fastest way to get help, but you can also call or email.
What to expect in the Customer Community Portal
Documentation and knowledge base
Get “how to” guides, videos, and tutorials on all Nasuni components, release notes on our product releases, FAQs, and technical articles
Customer academy
Access the on-demand learning hub offering role-based courses, recorded webinars, and short-form videos tailored to different customer roles and experience levels.
Case management
Request Nasuni support and track your case status
Customer support excellence five years running
We’ve got a world-class Net Promoter Score (NPS) of 87, a Customer Satisfaction (CSAT) score of 98%, and an overall 4.8 out of 5 ScoreBoard Index (SBI) rating for overall technical support, audited and awarded by the Customer Relationship Management Institute LLC (CRMI).
We’ve been awarded the NorthFace ScoreBoard Award for five consecutive years.
Our support phone lines are open 24/7/365
Contact us at the best number below
1.888.6NASUNI (1.888.662.7864)
Or email us at