Blog

Nasuni President David Grant discusses how Nasuni is currently enabling the architecture, engineering, and construction industry to speed up digital transformation by modernizing organizations’ file storage and protection infrastructure.

Our commitment to Nasuni customers goes beyond simple support. According to the Customer Relationship Management Institute (CRMI), the performance of our customer support team has been world-class. CRMI audits and awards the NorthFace ScoreBoard Service Award, which is awarded to companies that deliver excellence in customer service. I'm very pleased to share the news that Nasuni has received this recognition for the third year in a row. The award is based on direct feedback and customer service ratings from actual customers.

I've been fortunate in my career to have worked with some incredible people at generational, category-defining companies. I've had some successes and I've encountered challenges. My career has charted a course that has put me at the stage where "I know a thing or two, because I've seen thing or two."  I most recently joined Nasuni as Chief Revenue Officer, and I wanted to share some perspective as to why I'm thrilled to join this team on their incredible journey.   

The last few years have been a challenging time for most everyone – companies and individuals alike. As a company, we always reinforce that our most important asset is our employees, and our second most important asset is our customers. Take care of the former and they will take care of the latter. You get this right, and you can build a successful company. And so while the world was changing daily we stayed focused on our employees and our customers, and we are very proud of the results we have delivered as a company across a number of significant spectrums.

IT teams are deploying cloud storage solutions to consolidate data silos and provide the flexibility needed to adapt to a changing business climate. But what if it were possible to eliminate on-premises storage altogether? A solution that delivered this capability would provide substantial savings by eliminating the on-premises infrastructure required for legacy file servers, NAS, backup, and disaster recovery. Nasuni, which services over 13,000 locations to over 90 countries, is such a platform. Check out these customer reviews to learn how Nasuni stores and shares unstructured file data with simplicity, speed, and savings.

This past year was a good one to switch to Nasuni from legacy NAS and file servers and we welcomed many new customers upgrading to our cloud platform for a variety of reasons. Some realized that the traditional file server is the IT equivalent of a fax machine. Others needed to migrate off StorSimple into a future-proof solution. A number of organizations had deployed supposedly cloud-scale solutions only to discover far more limitations and headaches than they'd expected. As you’d expect, data security and ransomware were a huge driver of new business for us as well — the continued threat has made it a priority for large enterprises.

We just wrapped up an exciting week at AWS re:Invent 2022 and I'm already looking forward to next year because I expect our relationship to continue to grow exponentially. But I'm also eager for 2023 simply because it's re:Invent — the conference that never disappoints! This year, we enjoyed great customer interactions, ran some truly insightful and exciting meetings with our partners at AWS, and hosted a few fantastic events.

We’re in the last stretch of the holiday season, and many of us here at Nasuni have been too focused on closing out the company's banner year to get all our shopping done. But we have a unique advantage. When we run out of ideas, especially for those hard-to-gift types in our lives, we scan our growing list of retail customers for inspiration. A quick look at these leading brands yields an idea for just about anyone, from the little kid to the grown-up geek.

A ransomware attack can be absolutely debilitating to a company. Fortunately for all stakeholders, new, better ransomware mitigation solutions are proving themselves in the field. Nasuni is one such example, providing integrated protection, detection and recovery of crucial enterprise files that allows users to return to productivity without costly delays. Nasuni offers continuous file protection in the cloud, real-time detection of ransomware attacks at the edge, and the ability to recover millions of files across all locations in mere minutes.

Last month we hosted CloudBound22, our third annual virtual conference, and the turnout, expert participation, and content quality exceeded our expectations. This year we focused on building, maintaining, and extracting more value out of your file data cloud. Cloud insiders, industry analysts, noted journalists, and IT leaders and executives from some of our most innovative customers covered everything from cyber resilience and data intelligence to anywhere access and cloud portability.

Nasuni is on a roll this year. More large organizations are leveraging the cloud to transform IT operations. Ransomware is forcing companies to re-architect data protection as we roll out powerful new services to meet their needs. Our customer success and professional services teams are winning awards, customer feedback has been stellar, and our European operation is growing rapidly. But I’m especially excited about what’s been happening in the energy sector.

Our goal in global customer support and professional services is to deliver world-class service and industry-leading customer satisfaction. We’ll settle for nothing less. Recently, my colleagues have written about how Nasuni is on a tremendous run this year, from both a business and a product perspective, and I’m proud to announce that we’re surpassing our goals in customer service as well.