We could brag about the Nasuni Customer Support Team’s 95% satisfaction ratings. Or the fact that the team is built of highly skilled engineers with a rare dedication to providing exceptional customer service. But why listen to us? Take two minutes to watch a few of our current clients detail their own experiences with Nasuni customer support.
One of the things that I would be remiss if I didn’t mention is, Nasuni’s customer support and willingness to work with us at both the development and customer-support level is outstanding. And I think that both our internal customers, and my team really recognizes that responsiveness as being critical to the relationships.
And being in my position, and having so little time to deal with each product or learn any product, having a support infrastructure like Nasuni has been a great asset to me.
Gerald Van Benschop:
The support was fantastic, that we had direct access to people that were just as committed to our success as they were to Nasuni’s own success. And in a nutshell, that’s what I like about it.
Any time I had to deal with support, it’s been phenomenal. They’ve been responsive. I’ve never had more than a few minutes of wait for a major issue. The support has been wonderful.
Nasuni support, they’re there. They know your environment. They want to help. They seem to go the extra mile.
And, you know, I’ll spend a lot of time speaking to [Barry?] and the Support Desk, and so on. And, you know, she’s excellent. You know, all the crazy ideas that I might have, I can bounce off her. And then she’ll be like, “Yeah, that will work”; “That won’t work”; “Oh, we’ve not actually thought of that.” So it’s really a nice relationship that we have, because we can turn to you guys and say, “We’ve got this problem.” Nasuni doesn’t actually solve it at that moment, but it’s a problem we’re facing. Can you help us? And I’ve never really had a “no.” It’s always, “We’re not doing that at the moment, but we’ll look at it.” Or, “Yeah, you can do it this way.” And it’s really nice having, you know, effectively a partner. Because you guys are our partner — an extension of Imagination. That’s how I see it. And that’s great.