Benefit from a designated, highly trained single point of contact who is intimately familiar with your Nasuni environment. Your TRM will proactively manage your account and help troubleshoot and resolve complex issues quickly.
Frequent formal and informal technical exchanges between you and your Technical Relationship Manager ensure constant, open communication. You will be informed about hot fixes, known issues and upcoming releases that pertain to your specific environment.
Your TRM acts as your advocate within Nasuni, ensuring the correct priorities are given to any support case and relaying your experiences with Nasuni to our product management and development teams. The TRM can also get you access to product betas to help you influence feature development.
Learn how a Nasuni Technical Relationship Manager (TRM) helps you get the most from your Nasuni investment. TRMs augment Nasuni Professional Services, serving as cross-functional technical resources who provide guidance on deploying Nasuni enterprise file services as well as best practices recommendations.
The TRM service may be purchased with any Nasuni subscription. Packages start at a minimum of 4 hours of service per week.
|Features||Customer Support||Customer Support with a TRM|
|Single Point of Contact|
|Annual Technical Deep Dive|
|Periodic Business Review|
|Feature Adoption Tips|
|Escalations and Q&A|