Technical Relationship Management (TRM) | Nasuni

Technical Relationship Management (TRM)

Benefit from a designated, highly trained single point of contact who is intimately familiar with your Nasuni environment. Your TRM will proactively manage your account and help troubleshoot and resolve complex issues quickly.

Proactive Technical Advice

Frequent formal and informal technical exchanges between you and your Technical Relationship Manager ensure constant, open communication. You will be informed about hot fixes, known issues and upcoming releases that pertain to your specific environment.

Dedicated Advocate

Your TRM acts as your advocate within Nasuni, ensuring the correct priorities are given to any support case and relaying your experiences with Nasuni to our product management and development teams. The TRM can also get you access to product betas to help you influence feature development.

“We had direct access to people that were just as committed to our success as they were to Nasuni’s own success.”

Gerald Van Benschop, IT Infrastructure Manager, Perkins+Will
Read the Case Study

Learn how a Nasuni Technical Relationship Manager (TRM) helps you get the most from your Nasuni investment. TRMs augment Nasuni Professional Services, serving as cross-functional technical resources who provide guidance on deploying Nasuni enterprise file services as well as best practices recommendations.

Program Features

The TRM service may be purchased with any Nasuni subscription. Packages start at a minimum of 4 hours of service per week.

Features Customer Support Customer Support with a TRM
Email
Phone
24/7
Response SLA
Single Point of Contact
Account Coordination
Annual Technical Deep Dive
Periodic Business Review
Feature Adoption Tips
Technical Touch-Base
Escalations and Q&A

Contact Nasuni Customer Support at +1.857.444.8400