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Our commitment to Nasuni customers goes beyond simple support. According to the Customer Relationship Management Institute (CRMI), the performance of our customer support team has been world-class. CRMI audits and awards the NorthFace ScoreBoard Service Award, which is awarded to companies that deliver excellence in customer service. I'm very pleased to share the news that Nasuni has received this recognition for the third year in a row. The award is based on direct feedback and customer service ratings from actual customers.
Our goal in global customer support and professional services is to deliver world-class service and industry-leading customer satisfaction. We’ll settle for nothing less. Recently, my colleagues have written about how Nasuni is on a tremendous run this year, from both a business and a product perspective, and I’m proud to announce that we’re surpassing our goals in customer service as well.
As company momentum continues to grow out of our record-setting third quarter, I’m proud to announce that our Customer Success organization is keeping pace, winning the prestigious NorthFace ScoreBoard Award for 2021.
Each year we’re adding more of the world’s largest enterprises to our roster of customers. One of my jobs is […]