Nasuni is a customer-driven company with a strong service orientation - in fact 80% of our support is done proactively through alerts embedded within our Service.
Our US-based Support Center is available to take calls Monday through Friday, 9:00 am to 7:00 pm, Eastern Time. For urgent issues, our on-call support staff are here for you 24 x 7, 365 days a year. Response times are triaged based on severity of our customer's issue.
- Severity 1 issues are handled within 2 hours.
- Severity 2 issues are handled within 2 business hours.
- Severity 3 issues are handled within 4 business hours.
- Severity 4 issues are handled within 1 business day.
For a comprehensive review of issue severity and response times, please review our Support Data Sheet.
Access Your Account
Use our Help Desk to:
Customers, visit your Account to download a new filer.
Nasuni's documentation and support team provides you the flexibility and speed to get answers fast. For more documentation or information please refer to the following resources: