Support

Nasuni Customer Services

Here at Nasuni, we believe that the customer experience from the sales process to production launch should be a seamless one. Our Nasuni Customer Lifecycle Process provides just that. New customers are immediately assigned a Customer Success Manager and Senior Professional Services Consultant to begin the implementation process. Our Professional Services Team follows a structured approached of understanding the customer’s environment and maximizing their return on using the Nasuni Service. Once in production, our Customer Support Team and assigned Customer Success Manager will provide a proactive, close relationship.

Customer Support

The Nasuni Customer Support Team consistently delivers over 95% customer satisfaction ratings to our customer base. We accomplish this by building a team of highly technical engineers that truly enjoy providing exceptional customer service. Combine this with our proactive monitoring built into the service and you can see why our customers rave about our support.

Customer Support 24/7

Our dedicated Support Engineers provide professional technical support from our Company Headquarters. The team provides 24/7 on call coverage for after normal business hours, and on weekends and holidays. Please review the Support Data Sheet for severity definitions and associated response times.

Professional Services

The Nasuni Professional Services Team is comprised of Senior Technologists that have expertise in various technologies and protocol that will interoperate with the Nasuni Service during implementation and into production. The PS Consultants work with customers on a formalized implementation plan that includes: site readiness checklist, detailed rollout plan, data migration, pre-production testing and production rollout.

Customer Success Manager

The Customer Success Manager (CSM) is assigned to all customers to provide continuity throughout implementation and into production launch. The CSM is the voice of the customer within Nasuni. This is accomplished by establishing regular customer calls based on the customer’s preference to: review product roadmaps, solicit product feedback, feature requests and provide technical training on new features and functionality. Please review the Customer Success Manager Data Sheet for more details.

Documentation

Nasuni Filer Initial Configuration Guide

After you get your Nasuni Filer up and running on either a virtualization platform or a Nasuni hardware appliance, use this guide to complete the initial configuration and get started using your Nasuni Filer productively.

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Nasuni Filer Quick Start Guide

This document outlines the steps necessary to get your Nasuni Filer up and running.

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Nasuni Filer Virtualization Getting Started Guide

If you are running the Nasuni Filer on a virtualization platform, use this guide to install the Nasuni Filer on a virtualization platform within a corporate network.

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Nasuni Filer Best Practices Guide

The Best Practices Guide is intended to assist the IT administrator or person responsible for managing unified storage using the Nasuni Filer storage controller. This step-by-step guide provides procedures for planning, installing, configuring, operating, and troubleshooting the Nasuni Filer.

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Virtualization Getting Started Guide for Microsoft Azure

Instructions for installing the Nasuni Filer or Nasuni Management Console as a Microsoft Azure cloud virtual machine.

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Virtualization Getting Started Guide For Amazon EC2

Instructions for installing the Nasuni Filer or Nasuni Management Console as an Amazon EC2 cloud virtual machine.

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Nasuni Management Console Quick Start Guide

If you manage multiple Nasuni Filers, the Nasuni Management Console (NMC) offers simple, central administration of all your Nasuni Filers. This document is a concise summary of the steps necessary to install and use the Nasuni Management Console (NMC).

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Nasuni Filer Hardware Getting Started Guide for the NF-100

Nasuni Filer Hardware Getting Started Guide for the NF-100.

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Nasuni Filer Hardware Getting Started Guide for the NF-200

Nasuni Filer Hardware Getting Started Guide for the NF-200.

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Nasuni Filer Hardware Getting Started Guide for the NF-400

Nasuni Filer Hardware Getting Started Guide for the NF-400.

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Nasuni Filer Hardware Getting Started Guide for the NF-400H

Nasuni Filer Hardware Getting Started Guide for the NF-400H.

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Nasuni Filer Hardware Getting Started Guide for the NF-440

Nasuni Filer Hardware Getting Started Guide for the NF-440.

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Managing Mobile Access

Nasuni Mobile Access allows you to access data from mobile devices such as iPhones, iPads, and Android smartphones. This document is a concise summary of procedures for enabling, configuring, and using Nasuni Mobile Access.

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Third-Party Software Licenses Guide

Required disclosures of Nasuni's use of third-party components.

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Nasuni Management Console Guide

If you manage multiple Nasuni Filers, the Nasuni Management Console (NMC) offers simple, central administration of all your Nasuni Filers. This document provides complete information for installing, configuring, and administering the Nasuni Management Console.

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Nasuni VSS Hardware Provider Getting Started Guide

Instructions for downloading, installing and configuring the Nasuni VSS Hardware Provider.

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Converting VMware Virtual Hardware from Version 7 to Version 10

This document outlines how to convert the VMware virtual hardware to version 10 and how to use the vSphere Web Client to manage the virtual machine.

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iDRAC Configuration Procedure

The Integrated Dell Remote Access Controller (iDRAC) is a Dell controller that provides remote management capabilities for Nasuni Filer hardware appliances. This document is intended to guide you in configuring iDRAC on the Nasuni Filer hardware appliance.

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Nasuni Data API

The Nasuni API has been available in the Nasuni Filer since September 2012 (version 4.0.1) and is in use by hundreds of mobile clients worldwide. Previously, the Nasuni API was only used internally by Nasuni. We are now exposing the Nasuni API to customers to use for their own integrations.

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Using Multiple Protocols

This document discusses some typical scenarios requiring particular access to data, and how different combinations of protocols can help provide the access that clients need.

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Worksheets for Configuring Filer, Volume and Share

Use these worksheets to plan the features of a Nasuni Filer, volume, or share.

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Administration Guide

This Administration Guide is intended for the IT administrator or person responsible for managing Network Attached Storage (NAS) and Storage Area Networks (SAN) using the Nasuni Filer user interface. This document contains complete information for configuring, operating, maintaining, and troubleshooting the Nasuni Filer.

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Bulk Data Load Service

Nasuni offers the optional Bulk Data Load Service, by which large quantities
of data can be moved to Nasuni’s cloud component speedily and securely.

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Cache ConfigurationGuide

This document offers suggestions for configuring the cache of the Nasuni Filer.

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Compatibility and Support

The purpose of this document is to outline how the Nasuni Filer and the Nasuni Management Console are compatible with, and provide support for, various technologies

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Disaster Recovery Guide

This document explains the steps for testing the Disaster Recovery process for restoring the Nasuni Filer in a simulated Disaster Recovery scenario.

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Documentation Guide

Overview of the documentation available for Nasuni's services and products.

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Permissions Best Practices

This document describes how best to configure Windows and Nasuni permissions for CIFS shares.

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Suggestions for VM Installation

This document presents recommended settings for installing the Nasuni Filer on a virtual machine.

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Managing Nasuni Desktop Client

This document outlines the steps necessary to install and use Nasuni Desktop Client.

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Nasuni Desktop Client

This document outlines the steps necessary to install and use the Nasuni Desktop Client. Your system administrator might provide you with configuration information.

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Product Documentation

“The Nasuni support team is excellent. They are knowledgeable, professional and quick to respond.”

 

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Nasuni Mobile

Find Nasuni Mobile in the iTunes App Store and on Google Play