Support

Nasuni Customer Services

Here at Nasuni, we believe that the customer experience from the sales process to production launch should be a seamless one. Our Nasuni Customer Lifecycle Process provides just that. New customers are immediately assigned a Customer Success Manager and Senior Professional Services Consultant to begin the implementation process. Our Professional Services Team follows a structured approached of understanding the customer’s environment and maximizing their return on using the Nasuni Service. Once in production, our Customer Support Team and assigned Customer Success Manager will provide a proactive, close relationship.

Customer Support

The Nasuni Customer Support Team consistently delivers over 95% customer satisfaction ratings to our customer base. We accomplish this by building a team of highly technical engineers that truly enjoy providing exceptional customer service. Combine this with our proactive monitoring built into the service and you can see why our customers rave about our support.

Customer Support 24/7

Our dedicated Support Engineers provide professional technical support from our Natick Headquarters. We are staffed from 9:00am to 7:00pm Monday through Friday. The team provides 24/7 on call coverage for after hours, weekends and holidays. Please review the Support Data Sheet for severity definitions and associated response times.

Professional Services

The Nasuni Professional Services Team is comprised of Senior Technologists that have expertise in various technologies and protocol that will interoperate with the Nasuni Service during implementation and into production. The PS Consultants work with customers on a formalized implementation plan that includes: site readiness checklist, detailed rollout plan, data migration, pre-production testing and production rollout.

Customer Success Manager

The Customer Success Manager (CSM) is assigned to all customers to provide continuity throughout implementation and into production launch. The CSM is the voice of the customer within Nasuni. This is accomplished by establishing regular customer calls based on the customer’s preference to: review product roadmaps, solicit product feedback, feature requests and provide technical training on new features and functionality. Please review the Customer Success Manager Data Sheet for more details.

Documentation

Nasuni Filer Initial Configuration Guide

After you get your Nasuni Filer up and running on either a virtualization platform or a Nasuni hardware appliance, use this guide to complete the initial configuration and get started using your Nasuni Filer productively.

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Nasuni Filer Virtualization Getting Started Guide

Welcome to the Nasuni family of customers. If you are running the Nasuni Filer on a virtualization platform, use this guide to get…

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Nasuni Filer Hardware Getting Started Guide for the NF-400H

Nasuni Filer Hardware Getting Started Guide for the NF-400H.

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Nasuni Filer Best Practices Guide

This Best Practices Guide is intended to assist the IT administrator or person responsible for managing unified storage using…

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Virtualization Getting Started Guide for Microsoft Azure

Instructions for installing the Nasuni Filer or Nasuni Management Console as a Microsoft Azure cloud virtual machine.

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Virtualization Getting Started Guide For Amazon EC2

Instructions for installing the Nasuni Filer or Nasuni Management Console as an Amazon EC2 cloud virtual machine.

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Nasuni Filer Hardware Getting Started Guide for the NF-400

Nasuni Filer Hardware Getting Started Guide for the NF-400.

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Nasuni Management Console Quick Start Guide

If you manage multiple Nasuni Filers, the Nasuni Management Console (NMC) offers simple, central administration of all your…

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Nasuni Mobile Access Quick Reference Guide

Nasuni Mobile Access allows you to access data from mobile devices such as iPhones, iPads, and Android smartphones. Use…

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Third-Party Software Licenses Guide

Required disclosures of Nasuni's use of third-party components.

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Nasuni Filer Hardware Getting Started Guide for the NF-440

Nasuni Filer Hardware Getting Started Guide for the NF-440.

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Nasuni Filer Users Guide

Use this guide to find detailed information and procedures for running, configuring, managing, and optimizing your Nasuni Filer.

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Nasuni Management Console Guide

If you manage multiple Nasuni Filers, the Nasuni Management Console (NMC) offers simple, central administration of all your…

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Nasuni VSS Hardware Provider Getting Started Guide

Instructions for downloading, installing and configuring the Nasuni VSS Hardware Provider.

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Nasuni Filer Hardware Getting Started Guide for the NF-200

Nasuni Filer Hardware Getting Started Guide for the NF-200.

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Converting VMware Virtual Hardware from Version 7 to Version 10

This document outlines how to convert the VMware virtual hardware to version 10 and how to use the vSphere Web Client to manage the virtual machine.

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Product Documentation

“The Nasuni support team is excellent. They are knowledgeable, professional and quick to respond.”

Nasuni Support

 

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Nasuni Mobile

Find Nasuni Mobile in the iTunes App Store and on Google Play