Nasuni Operations Center

The nerve center of Nasuni, our Operations Center provides world-class management, monitoring and support – truly enabling Storage-as-a-Service

The Nasuni Operations Center (NOC) represents the nervous system of the Nasuni solution. It’s through the NOC that the entire network of Nasuni Filers and Cloud Storage is monitored and managed. Staffed with our best engineers and 24×7 support team, the NOC ensures every aspect of the system is running at optimal performance.

In addition, the NOC is the data hub of Nasuni – collecting feedback from Filers as often as every minute – and allows our support team to identify, diagnose and resolve issues before they impact production environments. This kind of proactive support is a hallmark of the Nasuni solution and has produced unique capabilities like our Cloud-to-Cloud migrations.

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The Nerve Center

The Nasuni Operations Center sits at the center of the global Nasuni network. As of early 2014, the NOC was receiving and processing millions of requests per hour, ranging from Filer-level commands and alerts to cloud monitoring reports. This level of information passing through the NOC puts Nasuni in a unique position to deliver a far more intelligent and complete storage solution.

All communication between NMC instances and Filers flow through the Nasuni Operations Center and the cloud. Even if Filers are offline or unavailable, the NOC will queue up commands and deliver them as Filers come back online. This way, Nasuni Filers and NMC do not need to be directly connected, increasing the ability to effectively manage hundreds of Filers spread throughout the globe.

Nasuni Filers are constantly communicating with the Operations Center to deliver information about their environment, the data they are responsible for and the current performance of their cloud storage. This data is then aggregated and processed, high-level output is provided to customers to help them manage their storage needs. In addition, the data is used to identify performance degradation of certain cloud storage, network connectivity challenges in some locations and potential support issues.

 

Proactive Support

Nasuni is a customer-driven company with a strong service orientation – 80% of our support is done proactively through alerts embedded within our system. This is possible due to alerts automatically generated by Filers communicating with the Nasuni Operations Center. Some alerts are innocuous and can be acknowledged by the support team without customer input. Others, however, are more significant and require ongoing dialogue between Nasuni support engineers and customers.

In these cases, Nasuni uses special capabilities only available to engineers at the NOC to communicate directly with each Filer without requiring the customer to babysit a LogMeIn or GoToMeeting session.

Talented and considerate engineers working 24 x 7, 365 days a year is why Nasuni’s support team is constantly regarded as the “best support team I’ve ever worked with.”

Cloud Management

Cloud Mirroring and Cloud-to-Cloud Migration is run from the NOC and managed by NOC engineers. – making a copy in a secondary cloud or moving customer data out-of-band while never violating the tight security of the Nasuni Filer.

In the case of Cloud Mirroring, once the data is mirrored across clouds, the NOC team continues to monitor the storage. Should an outage strike, the team will carefully shift customer interactions to the secondary cloud so that operations continue as normal. Once the primary cloud has returned to normal operation the team can pass primary control back to this cloud and ensure the data matches in both.

The NOC even protects Nasuni customers should a major cloud go offline permanently. Nasuni engineers have implemented a series of tools that make rapid cloud-to-cloud migration possible. In a matter of hours, several hundred TBs can be moved between clouds allowing Nasuni to set up customer’s data in a new home with no impact to customer operations

Built-in DR

Every Filer in the field keeps a copy of its “configuration bundle” stored in the Nasuni Operations Center. This bundle contains an encrypted collection of all of its configuration settings that is only available should a Filer need to be restored. The bundle is updated on changes – so IT never has to worry about making sure updates are synchronized.

Should a Filer meet an untimely demise from flood, fire, or just plain old component failure, its replacement (virtual machine or hardware appliance) will have access to its pre-established configuration bundle and complete dataset. Losing a storage array doesn’t mean days of rebuilding the system or configuring the appropriate settings. With a handful of clicks, the system will completely rebuild itself as if the disaster had never even happened.