Customer Support
Nasuni is a customer-driven company with a strong service orientation - in fact 80% of our support is done proactively through alerts embedded within our Service.
We provide evaluation phase assistance, ongoing customer technical support, and as a customer you also get assigned a dedicated customer success manager.
Urgent issue? Contact us.
Our US-based Support Center is available to take calls Monday through Friday, 9:00 am to 6:00 pm, Eastern Time. For urgent issues, our on-call support staff are here for you 24 x 7, 365 days a year. Response times are triaged based on severity of our customer's issue.
- Severity 1 issues are handled within 2 hours.
- Severity 2 issues are handled within 2 business hours.
- Severity 3 issues are handled within 4 business hours.
- Severity 4 issues are handled within 1 business day.
For a comprehensive review of issue severity and response times, please review our Support Data Sheet.
Contact us:
- +1.888.6NASUNI (+1.888.662.7864)
- support@nasuni.com
“I am very satisfied with the service and support I always get from the Nasuni team.”
– Director of IT, California-based Law Firm
MyNasuni Account
Log in to manage your Nasuni account.
Technical Support
Use our Help Desk to:
- File a support ticket
- Track an existing support request
- Connect to our Knowledge Base
Customers, visit MyNasuni to download a new filer.
Self-Service Training
Nasuni's online training provides you the flexibility and speed to get answers fast through installation guides, user's guides, how-to videos, and tutorials. Whether you're evaluating, implementing or expanding your use of Nasuni, find the answers you need now: